Mediation Process Steps Video Training


This course will teach you the 6 steps of the Mediation Process. For those interested in being a mediator you must know how to use the mediation process effectively.  With this course you will find out the goals of each step of the mediation process, what to do in each step in order to be effective, as well as how each step works to maximize understanding and agreement between two disputing parties.

This course teaches a facilitative broad mediation model used in most Federal agencies and court programs across the United States.

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Qt Asking PPt PicMediation Process Step #1 — Mediator’s Opening Statement

In step #1 we will look at the essential elements in a mediator’s opening statement, as well as the purpose and goal of a good opening statement.

Mediation Process Step #2 — Parties’ Opening Statements

In step #2 we will look at the goal of getting each party’s opening statement, the reason behind having each opening statement be uninterrupted, and how to handle interruptions if a party talks over the other person.  In addition, we will consider how to take notes and what is important to write down.

Mediation Process Step #3 — Joint Discussion

In step #3 we will look at how to handle angry interaction between disputing parities.  We will consider emotional outbursts and what the mediator can do maintain focus during a mediation, as well as the specific goal of this important process step.

Mediation Process Step #4 — Caucusing With Each Party

In step #4 we will look at what a mediator needs to accomplish during individual caucus meetings with each of the parties, as well as the specific goal and purpose of this step toward reaching resolution.

Mediation Process Step #5 — Reconvening Together

In  step #5 we will look at the hardest transition in the mediation process and ways to manage it effectively.

Mediation Process Step #6 — Agreement Writing

In step #6 we will look at how to write a strong enforceable agreement both parties can commit to.  A mediator’s role shifts to include the responsibility of closing loopholes and covering details in any written agreement.  We will look at a technique that will make that job easier.

Training Course Includes:

6 Training Videos

6 Training Manuals with Exercises

2 Articles